Privacy Policy

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At Exclusive Pools & Spa Inc., we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, engage our services, or communicate with us. By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect:

a. Personal Information: We may collect personal information, such as your name, email address, phone number, and billing address when you make an inquiry, place an order, or subscribe to our services.

b. Payment Information: To process your orders, we may collect payment-related information, such as credit card details, billing address, and transaction history. Please note that we do not store your payment information on our servers. It is securely transmitted to and processed by trusted third-party payment processors.

c. Website Usage Information: We may gather certain information automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This information helps us analyze and enhance the user experience on our website.

Use of Information:

a. To Provide Services: We may use your personal information to fulfill your orders, respond to inquiries, process payments, deliver products, and provide customer support.

b. Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, services, and special offers. You can opt-out of receiving such communications at any time by following the instructions provided in the email or contacting us directly.

c. Internal Purposes: We may use your information for internal purposes such as data analysis, research, and improving our products, services, and website functionality.

Information Sharing:

a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, processing payments, delivering products, or conducting marketing campaigns. These service providers are bound by strict confidentiality agreements and are only authorized to use your information as necessary to perform the requested services.

Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, such as responding to a court order or subpoena.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of those third parties before providing any personal information or engaging with their services.

Children's Privacy:

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have unintentionally collected personal information from a child, please contact us immediately, and we will take appropriate measures to delete such information.

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or sending a direct communication.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information:

Exclusive Pools & Spa Inc.

Mississauga, Ontario

info@exclusivepoolsandspa.ca

+1-647-770-7197

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your personal information as described herein.

Effective Date: 07/01/23